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      Bank by Phone

      Banking by Phone

      Toll-Free Bank by Phone:
      1-800-543-2827

      Different from Mobile Banking, Access 24 Bank by Phone allows you to access account information, transfer funds, and pay loans with the keypad on your phone.

      Access 24 Bank by Phone can be used with any mobile phone or landline and is available any time, day or night, any day of the week.

      To access your accounts you'll need your member number and access code. If you don't have an access code already, contact us to get your code set up.

      Access 24 Dial-in Numbers:

      Local Bank by Phone: 972- 487-1234

      Toll-Free Bank by Phone: 1-800-543-2827

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      Helpful Access 24 Bank by Phone Tips

       
      • Your account number is different from your member number. Primary savings is account 01; most checking accounts are 02; Christmas Club is 04; and Vacation Club is 22. For other accounts, and loan numbers, please refer to your statement.
      • Enter the pound (#) key after member number, account number and dollar amount.
      • Always wait for Access-24 to repeat your transaction to you, then enter 1 to complete the transaction.
      • When entering dollar amounts, remember to enter the full dollar amount, including cents and omit the decimal point. Ex: $50 would be entered as 5000#.
      • Enter star (*) to go to the previous menu, when possible.
      • When making cross-member transfers, always remember account to account means from/to your membership into the other membership account.

      ACCESS – 24 MENU GUIDE

      Enter 1 for
      ACCOUNT & LOAN INQUIRIES

      1. Balance
        1. Savings
        2. Checking
        3. Other
      2. History
        1. Deposits
        2. Withdrawals
        3. Dividends
        4. All
      3. Cleared Checks
        1. List of checks
        2. Specific check number
        3. List of checks on the selected account
        4. Specific check on the selected account
      4. Loan Inquiry
        1. Balance and payments on the line of credit loan
        2. Balance and payments on other loans
        3. Loan interest paid YTD

      Enter 2 for
      PAYMENTS, TRANSFERS & WITHDRAWALS

      1. Loan Payment
        1. From savings
        2. From checking
        3. From other accounts
        4. From loan advance
      2. Transfer
        1. Savings to checking
        2. Checking to savings
        3. Loan to checking
        4. Loan to savings
        5. To select accounts
        6. Select loan and account
      3. Cross-member transfer
        1. To membership
             1. Account to account
             2. Account to loan
        2. From membership
             1. Account to account
             2. Loan to account
             3. Account to loan
             4. Loan to loan
      4. Check withdrawal
        1. From savings
        2. From specified account

      Enter 3 for
      DIFFERENT MEMBER & OTHER ACTIVITIES

      1. To select a different membership
      2. Savings rates
      3. Loan rates
      4. Change access code

       

      Enter 5 to DISCONNECT

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      ACU NMLS ID #562279

      NCUA
      Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency
      Privacy Policy

      America’s Credit Union will NOT ask you to update your information through an e-mailed link or a cell phone text message. Should you receive an e-mail or text message allegedly from America’s Credit Union requesting such an update, please contact us immediately.

      The ACU website features a number of links to entities associated with ACU and/or the credit union industry. By accessing any of these links, you will be leaving the ACU site and entering a site hosted by another party. For your protection, we encourage you to read the privacy and security policies of the sites you enter, as these policies may be different from those of ACU. 

      America's Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical branches accessible but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 972-494-5328 or 800-543-2811 so that we may promptly assist you and remedy any accessibility concerns.

      © America’s Credit Union 2019 All Rights Reserved.