Audio Response System • 214-742-6551 press #2 or 1-888-742-6551 press #2
PRESS # AFTER EACH ENTRY
Primary Share Savings
00
Secondary Share Savings
01
Christmas Club
05
Vacation Club
06
Checking
80-95
Money Market
80-95
Loan ID Numbers (or use Service Code 20)
40-99
Change Access Code
96
Help
97
New Account
98
Goodbye
99
Change Interaction Mode
47
Change Home Fax Number
42
Change Office Fax Number
43
Change Language
46
Change Transaction List Count
49
Savings Balance
10
Checking Balance
08
Account Balance
07
(You specify ID Number) Open Account Balance
List
09
Open Loan Balance List
20
Loan Payment
22
Loan Balance
21
Loan Payoff
23
Loan History
24
Check Clearance
16
Last Payroll Deposit
15
Last Deposit
19
Account History
17
Dividends
02
Interest
03
Deposit History
18
Recent Check Clearance
50
Fax Previous Month's Statement
44
(Special Inquiry #1) (Fax History (this month) #2) (Fax Loan App #3) Fax Account Summary
40
Fax Statement
41
* Transactions which will incur a fee.
Savings to Checking
68
Checking to Savings
69
Account to Account
65
Transfer: Loan to Savings
70
Transfer: Loan to Checking
71
Loan to Account
72
Savings to Loan
78
Checking to Loan
79
Account to Loan
75
Savings Withdrawal (a check will be mailed to you)
30
Checking Withdrawal (a check will be mailed to you)
38
Account Withdrawal (a check will be mailed to you)
39
*Check Stop Payment
48
*Check Copy Request
45
| INQUIRY | Description |
|---|---|
|
Account Number |
This is your base account number as it appears on your statement. You don’t need the two-digit suffix. |
|
Access Code (PIN) |
To receive your initial access code, or if you have forgotten your code, please contact member services at 214-742-6551.You may change your access code by using Service Code 96. |
|
After Each Entry |
Press the pound key (#) after completing each entry you make. |
|
Dollar Amounts |
Enter the amount as dollars and cents. Examples: $150 = 15000#; $147.25 = 14725# |
|
Key Ahead |
You may key ahead at any time. There is no need to wait for the voice prompt to finish. |
|
Good Bye |
To end your call, enter Service Code 99 and the pound key (99#); or just hang up. |
Account Number
This is your base account number as it appears on your statement. You don’t need the two-digit suffix.
Access Code (PIN)
To receive your initial access code, or if you have forgotten your code, please contact member services at 214-742-6551.You may change your access code by using Service Code 96.
After Each Entry
Press the pound key (#) after completing each entry you make.
Dollar Amounts
Enter the amount as dollars and cents. Examples: $150 = 15000#; $147.25 = 14725#
Key Ahead
You may key ahead at any time. There is no need to wait for the voice prompt to finish.
Good Bye
To end your call, enter Service Code 99 and the pound key (99#); or just hang up.
ACU NMLS ID #562279
America’s Credit Union will NOT ask you to update your information through an e-mailed link or a cell phone text message. Should you receive an e-mail or text message allegedly from America’s Credit Union requesting such an update, please contact us immediately.
The ACU website features a number of links to entities associated with ACU and/or the credit union industry. By accessing any of these links, you will be leaving the ACU site and entering a site hosted by another party. For your protection, we encourage you to read the privacy and security policies of the sites you enter, as these policies may be different from those of ACU.
America's Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical branches accessible but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 972-494-5328 or 800-543-2811 so that we may promptly assist you and remedy any accessibility concerns.
