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Telephone Teller

Your personal teller through touch-tone technology!

Audio Response System • 214-742-6551 press #2 or 1-888-742-6551 press #2

PRESS # AFTER EACH ENTRY

 

Cheerful girl sitting on sofa making a phone call at home in the living room trim

SHARE & LOAN ID NUMBERS

Inquiry Service Code

Primary Share Savings

00

Secondary Share Savings

01

Christmas Club

05

Vacation Club

06

Checking

80-95

Money Market

80-95

Loan ID Numbers (or use Service Code 20)

40-99

 

Inquiry

Primary Share Savings

Service Code

00

Inquiry

Secondary Share Savings

Service Code

01

Inquiry

Christmas Club

Service Code

05

Inquiry

Vacation Club

Service Code

06

Inquiry

Checking

Service Code

80-95

Inquiry

Money Market

Service Code

80-95

Inquiry

Loan ID Numbers (or use Service Code 20)

Service Code

40-99

Inquiry

 

Service Code

SERVICES

INQUIRY SERVICE CODE

Change Access Code

96

Help

97

New Account

98

Goodbye

99

Change Interaction Mode

47

Change Home Fax Number

42

Change Office Fax Number

43

Change Language

46

Change Transaction List Count

49

 

 

INQUIRY

Change Access Code

SERVICE CODE

96

INQUIRY

Help

SERVICE CODE

97

INQUIRY

New Account

SERVICE CODE

98

INQUIRY

Goodbye

SERVICE CODE

99

INQUIRY

Change Interaction Mode

SERVICE CODE

47

INQUIRY

Change Home Fax Number

SERVICE CODE

42

INQUIRY

Change Office Fax Number

SERVICE CODE

43

INQUIRY

Change Language

SERVICE CODE

46

INQUIRY

Change Transaction List Count

SERVICE CODE

49

INQUIRY

 

SERVICE CODE

 

INQUIRIES

INQUIRY SERVICE CODE

Savings Balance

10

Checking Balance

08

Account Balance

07

(You specify ID Number) Open Account Balance
List

09

Open Loan Balance List

20

Loan Payment

22

Loan Balance

21

Loan Payoff

23

Loan History

24

Check Clearance

16

Last Payroll Deposit

15

Last Deposit

19

Account History

17

Dividends

02

Interest

03

Deposit History

18

Recent Check Clearance

50

Fax Previous Month's Statement

44

(Special Inquiry #1) (Fax History (this month) #2) (Fax Loan App #3) Fax Account Summary

40

Fax Statement

41

 

INQUIRY

Savings Balance

SERVICE CODE

10

INQUIRY

Checking Balance

SERVICE CODE

08

INQUIRY

Account Balance

SERVICE CODE

07

INQUIRY

(You specify ID Number) Open Account Balance
List

SERVICE CODE

09

INQUIRY

Open Loan Balance List

SERVICE CODE

20

INQUIRY

Loan Payment

SERVICE CODE

22

INQUIRY

Loan Balance

SERVICE CODE

21

INQUIRY

Loan Payoff

SERVICE CODE

23

INQUIRY

Loan History

SERVICE CODE

24

INQUIRY

Check Clearance

SERVICE CODE

16

INQUIRY

Last Payroll Deposit

SERVICE CODE

15

INQUIRY

Last Deposit

SERVICE CODE

19

INQUIRY

Account History

SERVICE CODE

17

INQUIRY

Dividends

SERVICE CODE

02

INQUIRY

Interest

SERVICE CODE

03

INQUIRY

Deposit History

SERVICE CODE

18

INQUIRY

Recent Check Clearance

SERVICE CODE

50

INQUIRY

Fax Previous Month's Statement

SERVICE CODE

44

INQUIRY

(Special Inquiry #1) (Fax History (this month) #2) (Fax Loan App #3) Fax Account Summary

SERVICE CODE

40

INQUIRY

Fax Statement

SERVICE CODE

41

INQUIRY

 

SERVICE CODE

TRANSACTIONS

INQUIRY SERVICE CODE

* Transactions which will incur a fee.

Savings to Checking

68

Checking to Savings

69

Account to Account

65

Transfer: Loan to Savings

70

Transfer: Loan to Checking

71

Loan to Account

72

Savings to Loan

78

Checking to Loan

79

Account to Loan

75

Savings Withdrawal (a check will be mailed to you)

30

Checking Withdrawal (a check will be mailed to you)

38

Account Withdrawal (a check will be mailed to you)

39

*Check Stop Payment

48

*Check Copy Request

45

 

 

INQUIRY

* Transactions which will incur a fee.

INQUIRY

Savings to Checking

SERVICE CODE

68

INQUIRY

Checking to Savings

SERVICE CODE

69

INQUIRY

Account to Account

SERVICE CODE

65

INQUIRY

Transfer: Loan to Savings

SERVICE CODE

70

INQUIRY

Transfer: Loan to Checking

SERVICE CODE

71

INQUIRY

Loan to Account

SERVICE CODE

72

INQUIRY

Savings to Loan

SERVICE CODE

78

INQUIRY

Checking to Loan

SERVICE CODE

79

INQUIRY

Account to Loan

SERVICE CODE

75

INQUIRY

Savings Withdrawal (a check will be mailed to you)

SERVICE CODE

30

INQUIRY

Checking Withdrawal (a check will be mailed to you)

SERVICE CODE

38

INQUIRY

Account Withdrawal (a check will be mailed to you)

SERVICE CODE

39

INQUIRY

*Check Stop Payment

SERVICE CODE

48

INQUIRY

*Check Copy Request

SERVICE CODE

45

INQUIRY

 

SERVICE CODE

 

HELPFUL HINTS

INQUIRY Description

Account Number 

This is your base account number as it appears on your statement. You don’t need the two-digit suffix.

Access Code (PIN)

To receive your initial access code, or if you have forgotten your code, please contact member services at 214-742-6551.You may change your access code by using Service Code 96.

After Each Entry

Press the pound key (#) after completing each entry you make.

Dollar Amounts

Enter the amount as dollars and cents. Examples: $150 = 15000#; $147.25 = 14725#

Key Ahead

You may key ahead at any time. There is no need to wait for the voice prompt to finish.

Good Bye

To end your call, enter Service Code 99 and the pound key (99#); or just hang up.

INQUIRY

Account Number 

Description

This is your base account number as it appears on your statement. You don’t need the two-digit suffix.

INQUIRY

Access Code (PIN)

Description

To receive your initial access code, or if you have forgotten your code, please contact member services at 214-742-6551.You may change your access code by using Service Code 96.

INQUIRY

After Each Entry

Description

Press the pound key (#) after completing each entry you make.

INQUIRY

Dollar Amounts

Description

Enter the amount as dollars and cents. Examples: $150 = 15000#; $147.25 = 14725#

INQUIRY

Key Ahead

Description

You may key ahead at any time. There is no need to wait for the voice prompt to finish.

INQUIRY

Good Bye

Description

To end your call, enter Service Code 99 and the pound key (99#); or just hang up.