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      Call Center

      (800) 543-2811
      View All Locations & ATMs

      Telephone Teller

      America's Credit Union members can access their account information, make loan payments, and more through touch-tone technology. It's like having your own personal teller!

      Audio Response System • 214-742-6551 press #2 or 1-888-742-6551 press #2

      PRESS # AFTER EACH ENTRY

       

      phonecall

      SHARE & LOAN ID NUMBERS

      Inquiry Service Code

      Primary Share Savings

      00

      Secondary Share Savings

      01

      Christmas Club

      05

      Vacation Club

      06

      Checking

      80-95

      Money Market

      80-95

      Loan ID Numbers (or use Service Code 20)

      40-99
      Inquiry

      Primary Share Savings
      Service Code

      00
      Inquiry

      Secondary Share Savings
      Service Code

      01
      Inquiry

      Christmas Club
      Service Code

      05
      Inquiry

      Vacation Club
      Service Code

      06
      Inquiry

      Checking
      Service Code

      80-95
      Inquiry

      Money Market
      Service Code

      80-95
      Inquiry

      Loan ID Numbers (or use Service Code 20)
      Service Code

      40-99

      SERVICES

      INQUIRY SERVICE CODE

      Change Access Code

      96

      Help

      97

      New Account

      98

      Goodbye

      99

      Change Interaction Mode

      47

      Change Home Fax Number

      42

      Change Office Fax Number

      43

      Change Language

      46

      Change Transaction List Count

      49
      INQUIRY

      Change Access Code
      SERVICE CODE

      96
      INQUIRY

      Help
      SERVICE CODE

      97
      INQUIRY

      New Account
      SERVICE CODE

      98
      INQUIRY

      Goodbye
      SERVICE CODE

      99
      INQUIRY

      Change Interaction Mode
      SERVICE CODE

      47
      INQUIRY

      Change Home Fax Number
      SERVICE CODE

      42
      INQUIRY

      Change Office Fax Number
      SERVICE CODE

      43
      INQUIRY

      Change Language
      SERVICE CODE

      46
      INQUIRY

      Change Transaction List Count
      SERVICE CODE

      49

      INQUIRIES

      INQUIRY SERVICE CODE

      Savings Balance

      10

      Checking Balance

      08

      Account Balance

      07

      (You specify ID Number) Open Account Balance
      List

      09

      Open Loan Balance List

      20

      Loan Payment

      22

      Loan Balance

      21

      Loan Payoff

      23

      Loan History

      24

      Check Clearance

      16

      Last Payroll Deposit

      15

      Last Deposit

      19

      Account History

      17

      Dividends

      02

      Interest

      03

      Deposit History

      18

      Recent Check Clearance

      50

      Fax Previous Month's Statement

      44

      (Special Inquiry #1) (Fax History (this month) #2) (Fax Loan App #3) Fax Account Summary

      40

      Fax Statement

      41
      INQUIRY

      Savings Balance
      SERVICE CODE

      10
      INQUIRY

      Checking Balance
      SERVICE CODE

      08
      INQUIRY

      Account Balance
      SERVICE CODE

      07
      INQUIRY

      (You specify ID Number) Open Account Balance
      List
      SERVICE CODE

      09
      INQUIRY

      Open Loan Balance List
      SERVICE CODE

      20
      INQUIRY

      Loan Payment
      SERVICE CODE

      22
      INQUIRY

      Loan Balance
      SERVICE CODE

      21
      INQUIRY

      Loan Payoff
      SERVICE CODE

      23
      INQUIRY

      Loan History
      SERVICE CODE

      24
      INQUIRY

      Check Clearance
      SERVICE CODE

      16
      INQUIRY

      Last Payroll Deposit
      SERVICE CODE

      15
      INQUIRY

      Last Deposit
      SERVICE CODE

      19
      INQUIRY

      Account History
      SERVICE CODE

      17
      INQUIRY

      Dividends
      SERVICE CODE

      02
      INQUIRY

      Interest
      SERVICE CODE

      03
      INQUIRY

      Deposit History
      SERVICE CODE

      18
      INQUIRY

      Recent Check Clearance
      SERVICE CODE

      50
      INQUIRY

      Fax Previous Month's Statement
      SERVICE CODE

      44
      INQUIRY

      (Special Inquiry #1) (Fax History (this month) #2) (Fax Loan App #3) Fax Account Summary
      SERVICE CODE

      40
      INQUIRY

      Fax Statement
      SERVICE CODE

      41

      TRANSACTIONS

      INQUIRY SERVICE CODE

      * Transactions which will incur a fee.

      Savings to Checking

      68

      Checking to Savings

      69

      Account to Account

      65

      Transfer: Loan to Savings

      70

      Transfer: Loan to Checking

      71

      Loan to Account

      72

      Savings to Loan

      78

      Checking to Loan

      79

      Account to Loan

      75

      Savings Withdrawal (a check will be mailed to you)

      30

      Checking Withdrawal (a check will be mailed to you)

      38

      Account Withdrawal (a check will be mailed to you)

      39

      *Check Stop Payment

      48

      *Check Copy Request

      45

       

       
      INQUIRY

      * Transactions which will incur a fee.
      INQUIRY

      Savings to Checking
      SERVICE CODE

      68
      INQUIRY

      Checking to Savings
      SERVICE CODE

      69
      INQUIRY

      Account to Account
      SERVICE CODE

      65
      INQUIRY

      Transfer: Loan to Savings
      SERVICE CODE

      70
      INQUIRY

      Transfer: Loan to Checking
      SERVICE CODE

      71
      INQUIRY

      Loan to Account
      SERVICE CODE

      72
      INQUIRY

      Savings to Loan
      SERVICE CODE

      78
      INQUIRY

      Checking to Loan
      SERVICE CODE

      79
      INQUIRY

      Account to Loan
      SERVICE CODE

      75
      INQUIRY

      Savings Withdrawal (a check will be mailed to you)
      SERVICE CODE

      30
      INQUIRY

      Checking Withdrawal (a check will be mailed to you)
      SERVICE CODE

      38
      INQUIRY

      Account Withdrawal (a check will be mailed to you)
      SERVICE CODE

      39
      INQUIRY

      *Check Stop Payment
      SERVICE CODE

      48
      INQUIRY

      *Check Copy Request
      SERVICE CODE

      45
      INQUIRY

       
      SERVICE CODE

       

      HELPFUL HINTS

      INQUIRY Description

      Account Number 

      This is your base account number as it appears on your statement. You don’t need the two-digit suffix.

      Access Code (PIN)

      To receive your initial access code, or if you have forgotten your code, please contact member services at 214-742-6551.You may change your access code by using Service Code 96.

      After Each Entry

      Press the pound key (#) after completing each entry you make.

      Dollar Amounts

      Enter the amount as dollars and cents. Examples: $150 = 15000#; $147.25 = 14725#

      Key Ahead

      You may key ahead at any time. There is no need to wait for the voice prompt to finish.

      Good Bye

      To end your call, enter Service Code 99 and the pound key (99#); or just hang up.
      INQUIRY

      Account Number 
      Description

      This is your base account number as it appears on your statement. You don’t need the two-digit suffix.
      INQUIRY

      Access Code (PIN)
      Description

      To receive your initial access code, or if you have forgotten your code, please contact member services at 214-742-6551.You may change your access code by using Service Code 96.
      INQUIRY

      After Each Entry
      Description

      Press the pound key (#) after completing each entry you make.
      INQUIRY

      Dollar Amounts
      Description

      Enter the amount as dollars and cents. Examples: $150 = 15000#; $147.25 = 14725#
      INQUIRY

      Key Ahead
      Description

      You may key ahead at any time. There is no need to wait for the voice prompt to finish.
      INQUIRY

      Good Bye
      Description

      To end your call, enter Service Code 99 and the pound key (99#); or just hang up.

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      ACU NMLS ID #562279

      NCUA
      Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency
      Privacy Policy

      America’s Credit Union will NOT ask you to update your information through an e-mailed link or a cell phone text message. Should you receive an e-mail or text message allegedly from America’s Credit Union requesting such an update, please contact us immediately.

      The ACU website features a number of links to entities associated with ACU and/or the credit union industry. By accessing any of these links, you will be leaving the ACU site and entering a site hosted by another party. For your protection, we encourage you to read the privacy and security policies of the sites you enter, as these policies may be different from those of ACU. 

      America's Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical branches accessible but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 972-494-5328 or 800-543-2811 so that we may promptly assist you and remedy any accessibility concerns.

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