Our 90th Annual Meeting will be held virtually via Zoom, a free remote conferencing service, on Wednesday, May 22, 2024, at 2:00 PM CST. For more details, click here.
Earn a $90 cash bonus for each new member you bring to America’s CU.
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Refer to the Mobile Deposit Agreement for complete details. Your use of Mobile Banking constitutes acceptance of the Disclosure and Agreement.
No. America's Credit Union offers our mobile app to members free of charge. 1
No sign-up is necessary since every member is given Online Banking access when you open an account. Download the Mobile App "AmericasCU" from the app store.
You can view balances and transaction history, transfer funds between your share accounts and find nearby ATMs. With the app, you can view your account balances, transaction history and check images; transfer funds between your share accounts; pay bills; locate nearby surcharge free ATMs; and access personal financial management tools. With bank-by-text you can view your balances; transfer funds between your share accounts; view history; and lock/unlock your account. Commands include HELP, STOP, BAL, TRAN, HIST, LOCK, UNLOCK and HOURS.
Download apps available through Apple and Google Play app store.
Sure! Here is the Mobile Deposit Agreement for your records.
Yes. America's Credit Union always uses state-of-the-art security measures to protect your data, no matter how you choose to access your accounts. Any personal information that a user may share with America's Credit Union while using Mobile Banking is governed by our Privacy Policy.
Yes. Learn about becoming a member.
Yes. If you don't endorse the back of the check, your Mobile Deposit may be rejected. Your endorsement should include; “Mobile deposit at ACU" or "Mobile deposit at America's Credit Union", your signature(s), the account number to which you are making the deposit, and the date.
You should only use Mobile Deposit for domestic checks not drawn on your own account. Checks must be made payable to an owner of the share and must have an endorsement on the back. Checks may be rejected if they are incomplete, post-dated or stale-dated, made payable to a third party, or stamped with a “non-negotiable” watermark. Be sure your checks have no evidence of alteration or contain a restrictive endorsement. Savings Bonds are not eligible for Mobile Deposit.
The time may vary, but some deposits may be automatically processed within a couple hours. Other mobile deposits will be accepted into a review queue at America's Credit Union. When your deposit is accepted, it is important that your contact information (including your e-mail address) on file is current so that if there is any delay,
Sure! Here is the Mobile Deposit Agreement for your records.
You can contact us about any questions regarding your mobile deposit.
Although most check images clear the account on which the check is drawn without any problem, we ask that you retain the check in a safe place for sixty (60) days after the deposit has posted. Be sure to mark it as an item you have already deposited so that it is not inadvertently re-deposited by you or someone else in your household.
When the deposit is reviewed and released from the queue you will see the transaction on your account in home banking. Rarely, a deposit will be rejected after review. If your deposit is rejected from the review queue, you will receive an e-mail telling you the reason your deposit was rejected.
No. A second attempt will, in most cases, add to the delay, could result in a fee in accordance with our Fee Schedule, and may result in a revocation of your Mobile Deposit access.
There is no single reason that a deposit will go to the review queue. Conditions include fields or characters on a check image that are difficult to read, a deposit that is outside your normal and historical pattern, a missing or illegible endorsement, or a check image that is a suspected duplicate of a previously deposited check.
All deposits in the review queue are reviewed and posted as soon as possible provided that the deposit was made on a business day (Mon-Fri, except observed holidays). The exact timing depends on the volume of deposits in the queue. All deposits in the review queue made by 3:00 p.m. CT will be reviewed by the end of the business day on which they were submitted.
For security reasons, your account will automatically unlock after 24 hours of no attempted sign-ins. Additional attempts to sign in will restart the 24-hour lock-out period.
Your credit card transactions will not display in the Activity or Transaction sections at this time. To view your Visa Credit Card transactions, you may navigate to the Accounts card and select the Credit Card. From there, you can select Manage cards to be directed to the full Visa Credit Card management site.
The Mobile App is available in the App store or Google Play.
Unless your username and password have been compromised, your account and account information are still secure. If you feel your sign in credentials have been compromised, you can reset your username and password through Online Banking or the Mobile App at any time. Contact the Credit Union if you would like to de-authenticate your device or to disable all Mobile App access for your account. You can also deactivate devices from the Security settings when signed in.
To support the security measures we put in place to keep your data safe, we require the use of a modern browser. As new versions of browsers are released, our Online Banking platform will deprecate support for older versions. Below are the details for each supported browser.
Authy is a free app for your mobile device or desktop which generates secure tokens for 2-Step Verification.
While the 2-Step Verification code works the same for both the web browser and Mobile App, there are small differences in the way your access will be authenticated with subsequent sign-ins. With the web browser, you may choose to save a trusted device by checking the box next to "Don't ask for codes again on this computer" which bypasses the 2-Step Verification. The Mobile App will let you configure an app passcode and you may also choose to use the device’s biometric feature, such as a fingerprint, if available. If you try to sign in using an unrecognized device or browser, you will be required to go through the 2-Step Verification to access your account.
2-Step Verification works similarly to your existing sign-in procedure but uses an additional step to verify that you are the authorized account user. When you sign in from a device or browser that isn’t recognized, you’ll be asked for a 2-Step Verification code that will be sent to you via a method that you choose during registration. The methods to receiving the code are through Authy, a free app on your device; an SMS text message to your mobile phone; or through a voice call to your landline or mobile phone.
2-Step Verification (also known as two-factor authentication, or 2FA) is a stronger authentication to access your account. 2-Step Verification will change the way you access your accounts by using an additional step to verify that you are the authorized account user when you sign in from a new or unrecognized device or browser.
For support, call us at 214.742.6551 or 888.742.6551 or you can live chat with us during business hours. Monday through Friday from 8:00 a.m. to 6:00 p.m. or Saturday from 9:00 a.m. to Noon. If you are signed in to Online Banking (or the Mobile App) and need assistance, you can always send us a secure message. A response will be sent by the end of the following business day.
Yes, you have access to 18 months' history.
Stop by or call our Member Contact Center at 214.742.6551 or 888.742.6551 during normal business hours.
Yes. You can easily start a conversation to do an inquiry on your account or send documents through the secure messaging feature.
Choose any share or loan and then select Documents.
Select your checking account then Reorder checks.
Select the checking account that the check cleared through. Then choose the transaction to view details and the check image.
Dashboard cards can be added, removed, resized, and reorganized based on your personal preference. Select Organize dashboard at the very bottom of the Dashboard page.
Select any share or loan from the Accounts section, then choose Alert preferences.
Select Forgot? link available within the sign-in screen. You will be required to verify personal information and complete it.
Select Forgot? link available within the sign-in screen. You will be required to verify personal information and complete it.
Select the Login button located on the homepage and follow the steps.
Online Banking users are required to be members of the credit union. A joint owner who is not a member and wishes to use Online Banking must become a member first.
To apply a payment to your Visa Credit Card from your ACU account, you can complete an immediate transfer by selecting Make a transfer, then select your Visa Credit Card as the account to transfer to.
If you would prefer to pay your Visa Credit Card from another Financial Institution or schedule the payment for a future date, you may navigate to Accounts and select the Credit Card. From there, you can select Manage cards to be directed to the full Visa Credit Card management site.
2-Step Verification codes are sent to the phone number entered during Online Banking enrollment. If you need to access your Online Banking account without your phone or you are in a low coverage area, you can always choose the Authy app as your delivery method, instead of text or phone call. Authy can be downloaded across multiple devices, including your desktop computer. When you install Authy, be sure to sign in with the same email address and phone number combination used during 2-Step Verification enrollment.
While the 2-Step Verification code works the same for both the web browser and Mobile App, there are small differences in the way your access will be authenticated with subsequent sign ins. With the web browser, you may choose to save a trusted device by checking the box next to "Don't ask for codes again on this computer" which bypasses the 2-Step Verification. The Mobile App will let you configure an app passcode and you may also choose to use the device’s biometric feature, such as a fingerprint, if available. If you try to sign in using an unrecognized device or browser, you will be required to go through the 2-Step Verification to access your account.
Yes, If your card is ever lost, stolen or fraudulently used, you're protected by Visa's Zero Liability Policy.
Your contactless card needs to be within 1 to 2 inches of the Contactless Symbol inorder to initiate a payment.
Both the card and the terminal will have the contactless symbol noted.
Yes. Insert the EMV card, or swipe the magnetic stripe like you would have done with your previous card. Online purchases work the same as with your previous card.
Contactless payment availability may vary depending on terminal enablement, merchant preferences, transaction location or purchase amount. You may also be asked for your signature or PIN in some cases.
No, there are no additional fees to use your new debit card.
If you were reissued the same card number, your PIN will remain the same. However, your card may have a new expiration date, so update your information with billers that charge your card regularly. If your card has a new number, you must select a new PIN. Please see the activation instructions on the letter to the card that was mailed on.
Yes, you can still use your card to get cash, check your balance and more. Be sure to insert the chip end of your card into the ATM with the chip facing up. Your card will remain in the ATM until your transaction is complete.
Yes, if a merchant is not yet chip-activated, simply swipe your card and enter your PIN. Or select CREDIT and sign for your purchase if necessary.
You can use your card at millions of places that accept Visa Cards, at home and around the world.
Once you activate your new card, please destroy your existing card for security reasons.