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Important Information About Member Accounts & Online Requests

Deceased Member Claims

We know this can be a challenging time for you and your family, and it's natural to feel confused and overwhelmed as you deal with your loved one's financial affairs. We use our Membership Agreement as our guideline through this process to ensure we follow legal standards and protect your loved one’s privacy and wishes.

Depending on the deceased’s estate planning, this can be either a quick or lengthy process. We appreciate your patience.

Your next steps

Please send the required documents to deathclaims@americascu.org or fax them to (855) 674‑1852. Our Deceased Claims Team will reach out within two business days to review next steps and begin the process.

You will need:

Valid photo ID
To be named a joint owner with rights of survivorship or beneficiary of the account(s) to receive any information about the account(s)
A certified copy of the death certificate

Any outstanding debts owed by the decedent to America's CU, including loans and credit card accounts, must be paid in full before any claimed funds will be disbursed.

Government Payments

If the deceased was receiving government payments by direct deposit from a federal agency (e.g., Social Security, Department of Veterans Affairs, Civil Service), you must notify the agency of the death as soon as possible. America's Credit Union is required to return any government payments associated with the decedent's Social Security number after the date of death.

Social Security Administration - (800) 772-1213
Department of Veterans Affairs - (800) 827-1000
Civil Service - (888) 767-6738

Online Applications

Apply online for America's Credit Union deposit and loan products:

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