- Routing #311982435
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Trade in the Old, Cruise into the New!
- Routing #311982435
- Schedule an Appointment
- Contact Us
Zelle
Have more questions about Zelle®?
- My friend said they sent me money, but I didn’t get a notification. What do I do?
Have the friend verify the email and or phone number the money was sent to. If correct, please have them reach out to their institution to assist in locating the payment.
- How can I tell if the person I sent money to has received it?
Log into our mobile app, click “Send Money with Zelle®,” then click “Activity.” If the payment is listed as “pending,” the recipient has not yet enrolled with Zelle® and has not received the money. If the payment is listed as “Completed,” the money moves directly into their account, typically in minutes.
- Is there a limit on how much money I can receive?
Yes. Current limits to receive are $5,000 per transaction, $5,000 daily (10 transactions), $10,000 weekly (20 transactions), and $20,000 monthly (40 transactions).
- What is my sending limit?
Members who have access to Zelle® currently have the same limits. $1,000 per transaction, $2,000 per day (10 transactions), $2,000 per week (20 transactions), and $4,000 per month (40 transactions).
- What account is my phone/email linked to?
Log into our mobile app, click “Send Money with Zelle®,” and view the accounts you are able to pay from.
- It has been more than two days, where is my money?
Recipients must be enrolled with Zelle® to receive their money. Check to see if you’ve received a
payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number. Please have the sender check with their financial institution to assist in locating the payment.
Have more questions about Zelle®?
- My friend said they sent me money, but I didn’t get a notification. What do I do?
Have the friend verify the email and or phone number the money was sent to. If correct, please have them reach out to their institution to assist in locating the payment.
- How can I tell if the person I sent money to has received it?
Log into our mobile app, click “Send Money with Zelle®,” then click “Activity.” If the payment is listed as “pending,” the recipient has not yet enrolled with Zelle® and has not received the money. If the payment is listed as “Completed,” the money moves directly into their account, typically in minutes.
- Is there a limit on how much money I can receive?
Yes. Current limits to receive are $5,000 per transaction, $5,000 daily (10 transactions), $10,000 weekly (20 transactions), and $20,000 monthly (40 transactions).
- What is my sending limit?
Members who have access to Zelle® currently have the same limits. $1,000 per transaction, $2,000 per day (10 transactions), $2,000 per week (20 transactions), and $4,000 per month (40 transactions).
- What account is my phone/email linked to?
Log into our mobile app, click “Send Money with Zelle®,” and view the accounts you are able to pay from.
- It has been more than two days, where is my money?
Recipients must be enrolled with Zelle® to receive their money. Check to see if you’ve received a
payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number. Please have the sender check with their financial institution to assist in locating the payment.