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Our system upgrade is now complete, and we are experiencing call volume that is higher than usual. We appreciate your patience during this time. Read more about the system upgrade on our Updates page.

We are experiencing service interruptions at a limited number of ATM locations, to include some 7-Eleven stores. We are working to resolve this issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

      Call Center

      (800) 543-2811
      View All Locations & ATMs

      Contact Us

      We're here for you!

      At America's Credit Union our mission is to empower member-owners to improve their economic well-being. We'd love to know how we are doing so far!

      We are also here to help you with any questions you might have about your accounts or our banking products and services.

      To reach a Member Service Representative immediately, please call us using the phone numbers below, or complete the Contact Us Form here and a Member Service Representative will follow up within one business day.

      ACU Phone Numbers

      We can be reached by phone:
      Monday - Friday: 8:00 a.m. - 6:00 p.m.
      Saturday: 9:00 a.m. - Noon

      Local: 972-494-5328
      Local: 214-742-6551
      Toll Free: 1-800-543-2811
      Toll Free: 1-888-742-6551
       
      Garland Office (Garland, Texas):
      Local: 972-494-5328
      Local: 214-742-6551
      Toll Free: 1-800-543-2811
      Toll Free: 1-888-742-6551
       
      Local: 972-494-5328
      Local: 214-742-6551
      Toll Free: 1-800-543-2811
      Toll Free: 1-888-742-6551
       
      Motley Office (Mesquite, Texas):
      Local: 972-494-5328
      Local: 214-742-6551
      Toll Free: 1-800-543-2811
      Toll Free: 1-888-742-6551
       
      Local: 972-494-5328
      Local: 214-742-6551
      Toll Free: 1-800-543-2811
      Toll Free: 1-888-742-6551
       
       

      Report Lost or Stolen VISA® Debit & Credit Cards

      To report a lost or stolen America's Credit Union VISA® Debit or Credit Card, please call 214-742-6551 or 1-888-742-6551 as soon as possible. 

       

      Activation and PIN Management

      In the US: 800-290-7893
      Outside the US: 206-624-7998

       

      Chat is Available

      Monday - Friday: 8:00 a.m. - 6:00 p.m.
      Saturday: 9:00 a.m. - Noon

      When you see a chat bubble in the lower right-hand corner of your Online Banking/Mobile Banking screen, America's Credit Union experts are available to help via chat. 

      Be sure to click on the bubble to start chatting with us! No bubble? Check back soon! We can't wait to connect!

       

      Mailing Address

      America's Credit Union
      PO Box 671149
      Dallas, TX 75367

      Telephone Teller Banking

      Local: 972-494-5328
      Local: 214-742-6551
      Toll Free: 1-800-543-2811
      Toll Free: 1-888-742-6551
       

      Review ACU's Telephone Teller Disclosure.

      Contact Us

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      ACU NMLS ID #562279

      NCUA
      Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency
      Privacy Policy

      America’s Credit Union will NOT ask you to update your information through an e-mailed link or a cell phone text message. Should you receive an e-mail or text message allegedly from America’s Credit Union requesting such an update, please contact us immediately.

      The ACU website features a number of links to entities associated with ACU and/or the credit union industry. By accessing any of these links, you will be leaving the ACU site and entering a site hosted by another party. For your protection, we encourage you to read the privacy and security policies of the sites you enter, as these policies may be different from those of ACU. 

      America's Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical branches accessible but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 972-494-5328 or 800-543-2811 so that we may promptly assist you and remedy any accessibility concerns.

      © America’s Credit Union 2021 All Rights Reserved.